A quick response to accessibility improvement
My local pub re-opened on 4 th August, and has put a number of practices in place to help maintain social distancing. They use WhatsApp both to provide the menu and for taking orders which limits movement around the room. The first time that my partner and I went back for a meal a couple of weeks ago, the menu was sent via WhatsApp as an image file(a photograph) of the printed menu. This meant that my phone’s screen reader, only seeing it as a picture, could not read it. Later, I emailed the pub explaining the issue and as a solution, asked if they could provide a text version of the menu to blind customers. They immediately responded, thanking me for explaining the issue and saying they were on the case. We returned for a meal last Saturday night and I was sent the new text version of the menu – which I could read on my phone. They didn’t attempt to make any excuses for not having the menu in an accessible format, neither did they make a big deal ...