They just can't help themselves
I went for my first COVID vaccination at the beginning of March at my local health centre. After (fairly logically) queueing outside the main entrance for 10 minutes, I learned through overhearing a conversation at the front of the queue that the vaccinations were taking place in another part of the building with a different entrance. The health centre had not thought to communicate this to their patients in advance as the written signs were expected to do the trick for everyone. The receptionist on the door apparently suffered from the (not uncommon) white stick blindness, and I realised that she was using gesticulations to indicate the direction I needed. After having explained that the white stick meant that I couldn’t see enough to follow her directions, I eventually found my own way to the correct (tucked away and locked) entrance. I (perhaps too politely) suggested that it would have been helpful if they could have tagged visually impaired patients in their database gi...